FAQs
📦 Order Processing & Shipping Policy
At Lumora, we’re committed to delivering your order with care, clarity, and timely updates. Below is everything you need to know about how we process and ship your items.
🕒 Processing Time
Please allow 3–5 business days for your order to be processed and prepared for shipment. You’ll receive a confirmation email once your order has shipped.
🚚 Shipping Timelines
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U.S. Orders:
Shipped via USPS or FedEx with an estimated delivery time of 15–20 business days. -
International Orders:
Estimated delivery ranges from 15–30 business days, depending on location and fulfillment center.
⚠️ Shipping Delays
While we aim to ship promptly, unexpected delays may occur due to:
- Holidays
- Weather conditions
- Customs clearance
- Global events or courier issues
We appreciate your understanding in such situations.
🔍 Tracking Your Order
Once your order ships, you’ll receive an email with tracking details.
Need help? Visit the “Track Your Order” page on our website.
❌ Cancelling an Order
Changed your mind?
You can cancel your order within 24 hours of placing it.
Simply email us at lumora@gmail.com with the subject: “CANCEL MY ORDER.”
🏠 Address Issues
Entered the wrong address? Contact us within 24 hours so we can update it before shipping.
After your order ships, we’re unable to make address changes.
📦 Delivery Attempts
Most carriers will attempt delivery twice before returning the package to us. Please track your order to avoid missed deliveries.
🛠 Damaged Items
If your item arrives damaged, we’ll make it right.
Email us at lumora@gmail.com with:
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Your order number
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A photo of the damaged item
We’ll send you a free replacement promptly.
💬 Still Have Questions?
We’re here to help. Contact our support team anytime at lumora@gmail.com — we typically respond within 24 hours.